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購買須知

訂購Figure公仔只需提供概念，設計成品一條龍服務。下單前細閱此頁，掌握訂購彩陶公仔的基本資訊，我們一對一為您創作世上獨一無二的禮物！

照片要求 Photo requirements
  1. 請提供清晰照片，訂單確認後將不接受新的參考照片。
  2. 照片可以是一張清晰全身照，及各個部分相應的參考照片。
    （如：姿勢、鞋子、飾品、道具）
    1. 「樣貌」 — 五官清晰的正面照片作人手雕刻
    2. 「髮型」 — 如瀏海，頭髮盤起後的照片如髮髻、馬尾等，此照片亦作髮色參考
    3. 「服裝」 — 全身服裝或小配飾照片
【Q版人像】必需B、C項；【真人版人像】必需A、B、C項。

  1. Please provide clear photos as new reference photos will not be accepted after the order has been confirmed.
  2. Photos can be a clear full-body photo and corresponding reference photos of each part.
    (e.g. poses, shoes, accessories, props)
    1. "Appearance" — a front photo with clear facial features for hand-carving
    2. "Hairstyle" — such as bangs, photos of hair tied up like buns or ponytails, etc. This photo is also used as a reference for hair color
    3. "Clothing" — a photo of a full-body garment or accessory
【Clay doll】 Items B and C are required; 【Live figurine】 Items A, B, and C are required.
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底座背景 Background
  1. 如對底座或背景有指定要求，請主動說明概念及設計。
    「底座」 — 承托擺設的部分，可按意願加上文字字牌
    「背景」 — 輔助場景及配件，按複雜程度作額外報價
  2. 顧客務必主動及清楚對彩陶公仔提出特別要求（如顏色或細節），其後更改資料將產生行政費。

  1. If there are any specific requirements for base or background, please take the initiative to explain the concept and design.
    "Base" — the part that supports the display, word plate could be added with your ideal short sentences
    "Background" - auxiliary scenes and accessories, additional quotations are made according to the complexity
  2. Customers will have to take the initiative and let us know if there are any special requests such as color or details. An additional amendment fee will incur for subsequent information changes.
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製作需時 Leadtime
  1. 設計師會與客戶一對一確認訂單細節，而不必須畫草圖才能製作彩陶公仔。
  2. 明白客人會投入情感看待作品，盡管每人有主觀意見，請保持理性溝通與尊重。
  3. Figure公仔成品會先拍照片經顧客確認後才定型，顧客可主動於此階段要求不同角度的照片。
  4. 沒有硬性規定調整次數，卻請理解每次修改天數最少為一天起。
  5. 預留充足時間，務必在完美度及時間上取平衡，確認整體後還再需時多六天處理。
  6. 世上不存在十全十美的手工藝品，能協助您送出心意才是最重要。

  1. The designer will confirm order details with customer before passing information to the craftsman, there is not necessarily to draw a sketch before the hand carved process.
  2. We understand that customers treated the work with feelings and emotions. Although everyone has subjective opinions, please maintain respect, and keep the communication rational.
  3. Craftsmen will take photos of the craft step-by-step and proceed to final step after confirmed by the customer. Customers can take the initiative to request photos from different angles at this stage.
  4. It takes at least one day even for minor changes, good thing takes time, please allow some time with patience.
  5. Please allow enough time and be sure to strike a balance between perfection and time, and it will take at least six days to go through the post-production period.
  6. There is no perfect handicraft in the world, the most important thing is to deliver your love from the unique Crew Figures.
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作品交貨 Finalization
  1. Figure公仔確認整體後製步驟需時約六天，以把作品各部分準備妥當，請耐心等候。
  2. 製作手工公仔耐心很重要，我們會按訂單備註日期作安排。
  3. 請顧客自行選擇方便的交收方式，包括面交／順豐到付／貨車送貨／代寄空郵。
  4. 部份訂單會強烈建議客人使用某種方式取件，如花樽類需面交、大型件需用貨車。

  1. It takes at least six days to go through the post-production period, please wait patiently.
  2. Patience is very important in making handmade figurines, we will make arrangements according to the date noted in the order.
  3. Customers are requested to choose a delivery method, including face-trade / SF Express / truck delivery / airmail delivery.
  4. For specific products and orders, customers are strongly advised to use a certain pick-up method, such as face-trade for flower products, and truck delivery for large quantity and heavy items.
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敬請注意 Points to note
  1. Crew Figures是專業製作，請尊重創作，理解手工製作的不完美，每人有不一樣的審美觀。
  2. 全手工製必定有正常瑕疵及差別，會盡力，但不擔保成品跟參考照片一模一樣。

  1. Crew Figures are professional in designing and handmaking, please respect the effort and creation. Handmade will never be perfect as everyone has different aesthetics.
  2. Normal differences can be seen in handmade products, we work hard to lower these kind of defects, but there is no guarantee that the finished product could be copied exactly the same as the reference photo.
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