Please provide clear photographs. New reference photos will not be accepted once the order is confirmed.

Required fields: (A) Face: Clear front-facing photo for manual sculpting; (B) Hairstyle: Details including bangs, buns, or ponytails (also serves as hair color reference); (C) Clothing: Full-body outfit or small accessory photos.

[Chibi Style] Requires items B & C | [Realistic Style] Requires items A, B & C.

If you have specific requirements for the base or background, please explicitly state your concept and design upfront. Any details left unspecified will be styled at the professional discretion of CREW FIGURES without prior notice.

Base: Supporting part, custom text plates can be added upon request; Background: Auxiliary scenery and accessories, subject to additional quotes based on complexity.

* Customers must explicitly state special requests. Changing specifications post-confirmation will incur administrative fees, and modifications requested after production has commenced will incur additional manual craftsmanship fees.

Production begins directly upon order confirmation. CREW FIGURES does not provide hand-drawn sketches to avoid unnecessary misinterpretations of details.

[Clay Figurines Only] Upon completion of the initial phase, you are entitled to 3 complimentary rounds of fine-tuning.

To ensure the structural integrity of the figurine and guarantee an on-time delivery, we highly recommend consolidating your feedback for each review cycle.

Each modification round requires a minimum of 1 working day, and the final timeline will extend dynamically. CREW FIGURES shall not be held liable for any delivery delays or associated losses resulting from additional modification rounds requested by the customer.

No cancellations or subsequent modifications are permitted after the final heat-setting process.

Flawless handmade crafts do not exist; please maintain rational communication. Helping you deliver your heartfelt sentiment is our primary mission.

Dispatched according to the date specified in the order notes. Please select your preferred delivery method: Studio Self-Pickup, SF Express (Freight Collect), Van Delivery, or Air Freight Export.

* Specific items (such as vases, oversized items, or works containing glass elements) are strongly recommended for specific delivery methods. Our company is not held liable for any damages or delays caused by third-party logistics.

Once an order for a personalized/custom-made product is placed, cancellations or refunds for any reason will not be accepted. All pieces are 100% handcrafted and manually blended; minor variations and artisanal imperfections are normal. We do not guarantee 100% replication of reference images. Perfectionists should consider carefully before ordering.

Termination Due to Lack of Consensus: If both parties fail to reach a mutual consensus regarding aesthetic standards, additional fees for scope alterations, or feasible timelines during design or modification phases, CREW FIGURES reserves the ultimate right to unilaterally terminate the contract and issue a full refund. Upon refund, the agreement is cancelled, and CREW FIGURES shall not be held liable for any direct or indirect damages arising from such termination.