Skip to content

保養及售後

SERVICE_LOG: MAINTENANCE & CARE

交貨完成,但 Crew Figures 的任務尚未完成。
我們提供全方位支援,確保您的心意永久保存。 Delivery completed, but the mission of Crew Figures never ends. We provide comprehensive support to ensure your memories are preserved forever.

售後服務政策 After-Sales Policy

本店作品為度身定制個人化商品,一經下單無法退貨、換貨或退款,請理解以下售後細則:

亞加力盒更換需補手工及運費(快遞破損需由第三方物流承擔)
損壞或遺失部件請聯繫客服安排補發或專業維修
維修服務將視乎實際損壞程度酌情收取小額手工物料費

As our works are strictly custom-made, returns, exchanges, or refunds are not accepted. Please note:

• Acrylic box replacement requires material, manual, and shipping fees.
• For lost or damaged components, contact support for reissue or repair.
• Repairs are subject to nominal charges depending on the damage level.

保養及加購 Product Care & Add-ons

彩陶(Polymer clay)極具韌性,不易碎裂。若因不當碰撞出現局部部件輕微脫落,使用日常強力膠(AA膠)即可自行輕鬆修復。

專業防護服務:
發貨前可加購「防塵光油」塗層處理,令真人公仔日常抗污防塵,保存更輕鬆。

Polymer clay is highly resilient. Minor detached parts caused by impact can be easily repaired at home using standard instant super glue (Cyanoacrylate).

Pro Protection Upgrade:
Add our "Dust-proof Gloss/Matte Varnish" coating before dispatch for effortless long-term preservation.

包裝與細節 Packaging & Presentation

我們全線採用兼顧環保與體面儀式感的精緻包裝,客戶不需另備禮物盒即可直接送禮:

高透明度 PVC 禮物袋 或 質感手提蛋糕盒包裝
每單免費附送 Crew Figures 品牌專屬心意卡
精密緩衝結構,根據公仔尺寸安排最佳全方位安全防護

We utilize eco-friendly, premium presentation packaging. No additional gift box planning is required:

• Premium high-clarity PVC gift bag or minimalist handle box packaging.
• Complimentary signature Crew Figures greeting card included.
• Optimized internal cushioning tailored strictly to your figure's dimensions.

早鳥與存倉 Early Bird & Storage

強烈建議成為 Early Bird 提早訂製。預留充裕日子,能讓您在原型審查階段有更充足的時間提出微調修改,確保完美還原度。

免費無限期存倉服務:
作品完成後,若未到送禮良辰,我們可為您免費存放於工作室,直至您方便時才安排取件發貨。

We highly recommend ordering early as an Early Bird. Allocating sufficient buffer time allows stress-free adjustment rounds to lock in maximum facial resemblance.

Complimentary Storage:
Once completed, your finished piece can be securely stored at our studio for free until your requested delivery date.
CONNECT_SUPPORT.EXE
SYSTEM READY: WAITING FOR INQUIRY...

需要技術支援或維修諮詢?我們的地勤團隊隨時準備協助。

Need technical assistance or repair consultations? Our ground crew is on standby to help.

立即聯絡客服 / Contact Ground Crew