保養及售後
交貨完成,但 Crew Figures 的任務尚未完成。
我們提供全方位支援,確保您的心意永久保存。
Delivery completed, but the mission of Crew Figures never ends. We provide comprehensive support to ensure your memories are preserved forever.
售後服務政策 After-Sales Policy
本店作品為度身定制個人化商品,一經下單無法退貨、換貨或退款,請理解以下售後細則:
As our works are strictly custom-made, returns, exchanges, or refunds are not accepted. Please note:
保養及加購 Product Care & Add-ons
彩陶(Polymer clay)極具韌性,不易碎裂。若因不當碰撞出現局部部件輕微脫落,使用日常強力膠(AA膠)即可自行輕鬆修復。
發貨前可加購「防塵光油」塗層處理,令真人公仔日常抗污防塵,保存更輕鬆。
Polymer clay is highly resilient. Minor detached parts caused by impact can be easily repaired at home using standard instant super glue (Cyanoacrylate).
Add our "Dust-proof Gloss/Matte Varnish" coating before dispatch for effortless long-term preservation.
包裝與細節 Packaging & Presentation
我們全線採用兼顧環保與體面儀式感的精緻包裝,客戶不需另備禮物盒即可直接送禮:
We utilize eco-friendly, premium presentation packaging. No additional gift box planning is required:
早鳥與存倉 Early Bird & Storage
強烈建議成為 Early Bird 提早訂製。預留充裕日子,能讓您在原型審查階段有更充足的時間提出微調修改,確保完美還原度。
作品完成後,若未到送禮良辰,我們可為您免費存放於工作室,直至您方便時才安排取件發貨。
We highly recommend ordering early as an Early Bird. Allocating sufficient buffer time allows stress-free adjustment rounds to lock in maximum facial resemblance.
Once completed, your finished piece can be securely stored at our studio for free until your requested delivery date.
需要技術支援或維修諮詢?我們的地勤團隊隨時準備協助。
Need technical assistance or repair consultations? Our ground crew is on standby to help.
立即聯絡客服 / Contact Ground Crew