自訂真人版人像公仔的材質、訂購流程、如何下單、製作時間、急單費用、交收方式，綜合以上問題的終極解答。歡迎 Whatsapp 84810761 了解更多。
The Crew Figures bespoke figurine is not 3D printing models, every figure is handcrafted. Unlike molded dolls, all handmade products naturally come with minor differences and are not ensured all look the same. Perfectionists please think twice before placing an order as handicrafts cannot be as in 100% full compliance from order requests.
The material Polymer Clay is an artificial low-temperature polymerized clay, which is a non-toxic and harmless DIY material. Every figure is hand kneaded and shaped, then baked in oven under 120-150°C for hardening. Crew Figures provide unlimited number of revisions service but bear in mind that additional adjustment requests from customers are not included in the general production time.
- Q版人像為Crew Figures於2018年初創時主要的人像產品：包括鎖匙扣人像掛飾、擺設公仔、人像相框、及各種自家設計系列。
【Cartoon version figure】
Facial expressions of Cartoon version figure are fixed templates which means they have been preset, and matching with eyes no.1 and mouth no.2 is not available. If the character wore glasses in the photo, it will be added on the figure.
【Live version figure】
If you prefer a more personalized facial expression, you may refer to Live version figurines as it is a personalized sculpture for each part, it is indeed a meticulous masterpiece for guests who pursue a perfect craft:
1. Larger size
- The cartoon figurines are the main products of Crew Figures in 2018: including mini-me keychain, clay dolls, photo frames, and various self-designed series.
- The live figurines is a newly added product since 2020, in addition to the standard sizes, it can also be made in larger or smaller sizes.
2. Personalized gift
- The facial expression of the cartoon figurines comes with fixed template and customers can only choose from it.
- Every part of the live figurines is handcraved to become a more personal and representative souvenir.
3. Realistic scene
- The cartoon figurines turns object into cartoon version accessories with relatively simple handwork.
- The live figurines makes complex backgrounds, such as transports, buildings, furniture, and props to restore the scene and present a lifelike feeling in a decorate display.
4. Flexible design
- The cartoon figurines present details in cartoonized design and will not imitate fully from the real person or object, and poses are limited to approximate angles.
- The live figurines is made to present details as much as possible, we welcome any creative ideas. Bear in mind that perfectionists should place orders carefully.
5. Considerate services
- There are standard settings and designs for cartoon figurines, customers will only need to provide information according to order form to submit the order.
- The production of live figurines is much more flexible with unlimited possibilities, and our designer will provide comments from experiences to make sure the final workmanship satisfies both parties.
Crew Figures will proactively ask for more supplementary information according to the provided requirements and photos. It is suggest customers to provide the production idea and purpose so that we can better understand your story and provide corresponding services as needed (such as additional packaging materials are provided on request for gifts sending overseas). Customers shall take the initiative to state the production requirements, since there is not nessesarily to create sketches before production but handcrafted directly. For details, please refer to the Notes.
【Normal production period】
Orders would be defaulted as using normal order and it takes an average of *40 days to complete, however, requests from different customer varies and time could take from a week to several months. Please do understand your own expectations for the work and then communicate with our designer to get a suitable solution for your case.
*The production time is different for each order, the number of days mentioned above is for reference only.
【Urgent production period】(Details refer to Q5)
The fastest order could be completed within 10 days and the craft is not available for any progress checking or adjustments making. If customer decides to take look in the middle of the production for urgent order, please note that urgent order refers to priority production fee but not a guarantee nor promise of a perfect craft that deliver on a specified date (P.S: it is impossible to change 20 times and still finish the craft within 2 weeks).
The final completion date depends on the number of revisions required by customer as well as the overall complexity; after customers has confirmed the work, a week for post-production period is needed, so please reserve enough time, and do not order until the last minute. Crew Figures provides free unlimited storage service, which means that customers can order as much as earlier.
Photos of the finished craft will be taken after the production is completed for guests’ confirmation, and free fine-tuning can be made if time permits. Please remind that the production time does not include:
- Extra dates of request modifying,
- Shipping arrangement processes.
There is no stipulate the amendment number of times but at least one day will be needed for each amendment, therefore the final completion day will depend on the number of modifications.
【Contact us immediately】
Yes, and please attach the specified delivery date and click here to contact us, you should reserve at least 10 days for hand carved figurines. Urgent order payment refers to a priority processing fee and does not include extra modification number of times requested by customers. If customer wishes to make amendments during the process, please note that the actual completion day will be determined by the number of amendments. After client confirmed the final step, it will take about a week for post-production progress so please reserve enough time.
【Your thought counts】
The purpose of purchasing an urgent order is to catch up with time, it is strongly recommended that customers must strike a balance between quality and time, and avoiding to make multiple revisions during the process because Crew Figures will not take any responsibility for the consequences of delayed finishing time of the customer’s modified requirements!
- Order from The Website:
一）Enter The Official Website＞
二）Add products into the shopping cart＞
三）Check the product specifications & quantity, proceed to checkout＞
四）Complete the order information according to the instructions＞
五）Initiate the payment and wait for our reply
*Once we received an order, designers will contact the guest to confirm the order information.
*For orders received after 21:00 (GMT +8), designers will reply on the second working day.
- Contact real person:
✦ Whatsapp／8481 0761
✦ Email／ email@example.com
*Designers can be contacted in any of the above ways. Please attach the photos (if any) for making reference and quotes.
*Designers will lead the guest to understand the product details according to their preferences.
After customers accepted the quotation and transferred the payment, our designer will conduct a one-on-one detailed confirmation with the customer, and then hand the order request over to craftsman for production. Therefore, the order has been confirmed by the customer when it is made, and any new reference photos will not be accepted for free after the order has been arranged. In order to respect the time of all parties and the effort of Crew Figures, customers will have to take the initiative and let us know if there are any special requests such as color or details.
- Free adjustment
Except for specific products and urgent orders (kindly contact us for inquiries of specific products), craftsmen will take photos of the craft step-by-step and proceed to final step after confirmed by the customer. Free adjustment means making minor changes on the basis but not including color changes. If the finished product is obviously not in line with the order requirements, free modification will also be made. It takes at least one day even for minor changes, good thing takes time, please allow some time with patience.
- Paid modification
Changing the appearance and expression, hairstyle or clothing, and any changes involving color, or significantly change of the design will charge for additional crafting fee. Changes in handmade clay figures does not like human, it is not simply hair dyeing nor clothes changing, and there is color limitation that cannot compare to nature tones, crafting fee will be quoted individually by the craftsman according to the complexation of the modification.
- Chromatic aberration
Reasons such as of filters, dark or old photos, different monitors could be causes of color difference and it is normal to be seen in handcrafts. We will use color that closest to the reference photo and please do understand that deviations may cause.
The hardened craft cannot be adjusted in any way, except that flat printing can be added in this step. Especially for customers who added urgent orders, please consider carefully whether it is more important to send your love in time or the details. If the modification request is indeed more important, the production time must be recalculated, and crafting fee will also be incurred.
We do not have a fixed template for hairstyles, customers will need to provide hair photos for shaping bespoke figurines.
Crew Figures is based on a made-to-order with photos concept. At the very beginning, we made figures of cabin crews and government uniform department staffs, and there is no need to provide a full body photo since their uniform can be easily googled. However, for casual clothing, special government department, medical staff, sport groups or different ranking of the above organizations, please provide full body photo.
Please take the initiative to explain the details on the outfit, thank you for the cooperation. For the required format or specification of the photo, please refer to the notice.
Crew Figures values commitment with our customers, so please allow us at least six days for post-processing before the delivery date. After the craftsman hardened the craft, time is essential for a series of post-production steps include crating, processing, packing, and shipping. Please do not doubt the efforts that we make behind a little present. Customers will be informed once the products are ready.
There will be a maintenance tip attached with the craft. The craft quality is stable, and the parts are not easy to fall-off. The finished craft can be kept permanently and will not crack or be moldy, please treat it with love and care. Please be reminded that keychain dolls require extra attention as hanging on handbags for long-term will make the parts fall off more easily. We recommend you use them as decorations for long-term preservation.