• Q版人像為Crew Figures於2018年初創時主要的人像產品：包括鎖匙扣人像掛飾、擺設公仔、人像相框、及各種自家設計系列。
• 真人版人像則是2020年新增設的人像版本，除了固定四個尺寸，亦能做出更大或更小的尺寸。

• Q版人像臉部為預設模版，顧客只能從中選擇，以俗語「岩就岩，唔岩就唔岩」形容最為貼切。
• 真人版人像臉部則由人手雕刻，成為更個人化及具代表性的禮品或紀念品。

【Normal production period】
Orders would be defaulted as using normal order and it takes an average of *40 days to complete, however, requests from different customer varies and time could take from a week to several months. Please do understand your own expectations for the work and then communicate with our designer to get a suitable solution for your case.
*The production time is different for each order, the number of days mentioned above is for reference only.

【Urgent production period】(Details refer to Q5)
The fastest order could be completed within 10 days and the craft is not available for any progress checking or adjustments making. If customer decides to take look in the middle of the production for urgent order, please note that urgent order refers to priority production fee but not a guarantee nor promise of a perfect craft that deliver on a specified date (P.S: it is impossible to change 20 times and still finish the craft within 2 weeks).

【Completion Date】
The final completion date depends on the number of revisions required by customer as well as the overall complexity; after customers has confirmed the work, a week for post-production period is needed, so please reserve enough time, and do not order until the last minute. Crew Figures provides free unlimited storage service, which means that customers can order as much as earlier.

【Precautions】
Photos of the finished craft will be taken after the production is completed for guests’ confirmation, and free fine-tuning can be made if time permits. Please remind that the production time does not include:

• Extra dates of request modifying,
• Shipping arrangement processes.

There is no stipulate the amendment number of times but at least one day will be needed for each amendment, therefore the final completion day will depend on the number of modifications.

【Pre-production】
After customers accepted the quotation and transferred the payment, our designer will conduct a one-on-one detailed confirmation with the customer, and then hand the order request over to craftsman for production. Therefore, the order has been confirmed by the customer when it is made, and any new reference photos will not be accepted for free after the order has been arranged. In order to respect the time of all parties and the effort of Crew Figures, customers will have to take the initiative and let us know if there are any special requests such as color or details.

【Processing】

• Free adjustment
  Except for specific products and urgent orders (kindly contact us for inquiries of specific products), craftsmen will take photos of the craft step-by-step and proceed to final step after confirmed by the customer. Free adjustment means making minor changes on the basis but not including color changes. If the finished product is obviously not in line with the order requirements, free modification will also be made. It takes at least one day even for minor changes, good thing takes time, please allow some time with patience.
• Paid modification
  Changing the appearance and expression, hairstyle or clothing, and any changes involving color, or significantly change of the design will charge for additional crafting fee. Changes in handmade clay figures does not like human, it is not simply hair dyeing nor clothes changing, and there is color limitation that cannot compare to nature tones, crafting fee will be quoted individually by the craftsman according to the complexation of the modification.
• Chromatic aberration
  Reasons such as of filters, dark or old photos, different monitors could be causes of color difference and it is normal to be seen in handcrafts. We will use color that closest to the reference photo and please do understand that deviations may cause.

【Post-production】
The hardened craft cannot be adjusted in any way, except that flat printing can be added in this step. Especially for customers who added urgent orders, please consider carefully whether it is more important to send your love in time or the details. If the modification request is indeed more important, the production time must be recalculated, and crafting fee will also be incurred.

【Hairstyle photo】

We do not have a fixed template for hairstyles, customers will need to provide hair photos for shaping bespoke figurines.

【Outfit photo】

Crew Figures is based on a made-to-order with photos concept. At the very beginning, we made figures of cabin crews and government uniform department staffs, and there is no need to provide a full body photo since their uniform can be easily googled. However, for casual clothing, special government department, medical staff, sport groups or different ranking of the above organizations, please provide full body photo.

Please take the initiative to explain the details on the outfit, thank you for the cooperation. For the required format or specification of the photo, please refer to the notice.

Crew Figures values commitment with our customers, so please allow us at least six days for post-processing before the delivery date. After the craftsman hardened the craft, time is essential for a series of post-production steps include crating, processing, packing, and shipping. Please do not doubt the efforts that we make behind a little present. Customers will be informed once the products are ready.

There will be a maintenance tip attached with the craft. The craft quality is stable, and the parts are not easy to fall-off. The finished craft can be kept permanently and will not crack or be moldy, please treat it with love and care. Please be reminded that keychain dolls require extra attention as hanging on handbags for long-term will make the parts fall off more easily. We recommend you use them as decorations for long-term preservation.