常見問題
自訂真人版人像公仔的材質、訂購流程、如何下單、製作時間、急單費用、交收方式,綜合以上問題的終極解答。歡迎 Whatsapp 84810761 了解更多。
The Crew Figures bespoke figurine is not 3D printing models, every figure is handcrafted. Unlike molded dolls, all handmade products naturally come with minor differences and are not ensured all look the same. Perfectionists please think twice before placing an order as handicrafts cannot be as in 100% full compliance from order requests.
The material Polymer Clay is an artificial low-temperature polymerized clay, which is a non-toxic and harmless DIY material. Every figure is hand kneaded and shaped, then baked in oven under 120-150°C for hardening. Crew Figures provide unlimited number of revisions service but bear in mind that additional adjustment requests from customers are not included in the general production time.
Q版人像公仔表情均為固定模板,意思是表情只能在預設設計內選擇。模板限制了不能以1號眼2號咀的形式配置,但若顧客來圖時人物已有眼鏡,製造時便會替其加上。
- Q版人像為Crew Figures於2018年初創時主要的人像產品:包括鎖匙扣人像掛飾、擺設公仔、人像相框、及各種自家設計系列。
- 真人版人像則是2020年新增設的人像版本,除了固定四個尺寸,亦能做出更大或更小的尺寸。
- Q版人像臉部為預設模版,顧客只能從中選擇,以俗語「岩就岩,唔岩就唔岩」形容最為貼切。
- 真人版人像臉部則由人手雕刻,成為更個人化及具代表性的禮品或紀念品。
- Q版人像把物件卡通化,只能做手工相對較簡單的配件及底座。
- 真人版人像能做複雜背景,如交通工具、建築物、傢俱、道具,一對一設計還原場景,呈現栩栩如生的感覺。
- Q版人像固名思義,把細節卡通化,並未能完全顯示真實人物或物件神緒;即使姿勢亦只能拿大約概念。
- 真人版人像就是把細節盡量呈現於一個擺設內,歡迎任何天馬行空的想法來挑戰我們的創作;當然了,完美主義者還是謹慎下單喔!
- Q版人像有既定的下單表格及程序,顧客只需提供基本資料便能快速完成下單。
- 真人版人像製作彈性大,有無限可能性,即使顧客未能提供完整概念,設計師亦會花更多精神在於溝通上,務求作品盡善盡美。
【Cartoon version figure】
Facial expressions of Cartoon version figure are fixed templates which means they have been preset, and matching with eyes no.1 and mouth no.2 is not available. If the character wore glasses in the photo, it will be added on the figure.
【Live version figure】
If you prefer a more personalized facial expression, you may refer to Live version figurines as it is a personalized sculpture for each part, it is indeed a meticulous masterpiece for guests who pursue a perfect craft:
1. Larger size
- The cartoon figurines are the main products of Crew Figures in 2018: including mini-me keychain, clay dolls, photo frames, and various self-designed series.
- The live figurines is a newly added product since 2020, in addition to the standard sizes, it can also be made in larger or smaller sizes.
2. Personalized gift
- The facial expression of the cartoon figurines comes with fixed template and customers can only choose from it.
- Every part of the live figurines is handcraved to become a more personal and representative souvenir.
3. Realistic scene
- The cartoon figurines turns object into cartoon version accessories with relatively simple handwork.
- The live figurines makes complex backgrounds, such as transports, buildings, furniture, and props to restore the scene and present a lifelike feeling in a decorate display.
4. Flexible design
- The cartoon figurines present details in cartoonized design and will not imitate fully from the real person or object, and poses are limited to approximate angles.
- The live figurines is made to present details as much as possible, we welcome any creative ideas. Bear in mind that perfectionists should place orders carefully.
5. Considerate services
- There are standard settings and designs for cartoon figurines, customers will only need to provide information according to order form to submit the order.
- The production of live figurines is much more flexible with unlimited possibilities, and our designer will provide comments from experiences to make sure the final workmanship satisfies both parties.
Crew Figures will proactively ask for more supplementary information according to the provided requirements and photos. It is suggest customers to provide the production idea and purpose so that we can better understand your story and provide corresponding services as needed (such as additional packaging materials are provided on request for gifts sending overseas). Customers shall take the initiative to state the production requirements, since there is not nessesarily to create sketches before production but handcrafted directly. For details, please refer to the Notes.
- 顧客修改要求的日子、
- 運輸安排的過程。
本店並沒硬性規定修改次數,每次修改天數最少為一天起,所以作品最終完成日數會因顧客修改次數而定。
【Normal production period】
Orders would be defaulted as using normal order and it takes an average of *40 days to complete, however, requests from different customer varies and time could take from a week to several months. Please do understand your own expectations for the work and then communicate with our designer to get a suitable solution for your case.
*The production time is different for each order, the number of days mentioned above is for reference only.
【Urgent production period】(Details refer to Q5)
The fastest order could be completed within 10 days and the craft is not available for any progress checking or adjustments making. If customer decides to take look in the middle of the production for urgent order, please note that urgent order refers to priority production fee but not a guarantee nor promise of a perfect craft that deliver on a specified date (P.S: it is impossible to change 20 times and still finish the craft within 2 weeks).
【Completion Date】
The final completion date depends on the number of revisions required by customer as well as the overall complexity; after customers has confirmed the work, a week for post-production period is needed, so please reserve enough time, and do not order until the last minute. Crew Figures provides free unlimited storage service, which means that customers can order as much as earlier.
【Precautions】
Photos of the finished craft will be taken after the production is completed for guests’ confirmation, and free fine-tuning can be made if time permits. Please remind that the production time does not include:
- Extra dates of request modifying,
- Shipping arrangement processes.
There is no stipulate the amendment number of times but at least one day will be needed for each amendment, therefore the final completion day will depend on the number of modifications.
【請即聯絡我們】
可以,請附上指定收貨日期並按此聯絡我們,但亦請最少預留10天。急單是優先處理費,若顧客加購急單後仍需要作出修改,請注意修改天數不包含在急單保證內,而是額外計算的。人手製作完成後,再需時約一星期左右的後製步驟。請自行預留足夠時間,實際完成日期因顧客修改次數而定。
【心意最重要】
急單目的是為了追趕時間,純手工作品不保證初稿已完美,調整需花上額外修改時間!強烈建議急單的顧客必需於品質及時間上取平衡、不作多番修改以趕上指定日期完成,因Crew Figures並不能為客戶修改要求而延遲收貨的後果負上任何責任!
【Contact us immediately】
Yes, and please attach the specified delivery date and click here to contact us, you should reserve at least 10 days for hand carved figurines. Urgent order payment refers to a priority processing fee and does not include extra modification number of times requested by customers. If customer wishes to make amendments during the process, please note that the actual completion day will be determined by the number of amendments. After client confirmed the final step, it will take about a week for post-production progress so please reserve enough time.
【Your thought counts】
The purpose of purchasing an urgent order is to catch up with time, it is strongly recommended that customers must strike a balance between quality and time, and avoiding to make multiple revisions during the process because Crew Figures will not take any responsibility for the consequences of delayed finishing time of the customer’s modified requirements!
一、【官網自助下單】
步驟一)進入Crew Figures官網商品頁面>
步驟二)把喜好的產品加進購物車>
步驟三)檢視產品規格及數量後前往結帳>
步驟四)根據指示填妥訂單資料>
步驟五)主動發出付款憑證並等候回覆
*系統收到網上訂單後,設計師會主動聯絡顧客作回覆及確認訂單資料。
*每天21:00時間(GMT +8)後接的訂單,設計師會於第二個工作天回覆。
二、【聯絡真人下單】
✦ Whatsapp/8481 0761
✦ Email/ website@crewfigures.com
*以上任何一個途徑階可聯絡到設計師,聯絡時請來圖作參考及報價。
*設計師會根據顧客意願,逐步帶領顧客了解產品細節。
- Order from The Website:
一)Enter The Official Website>
二)Add products into the shopping cart>
三)Check the product specifications & quantity, proceed to checkout>
四)Complete the order information according to the instructions>
五)Initiate the payment and wait for our reply*Once we received an order, designers will contact the guest to confirm the order information.
*For orders received after 21:00 (GMT +8), designers will reply on the second working day. - Contact real person:
✦ Whatsapp/8481 0761
✦ Email/ website@crewfigures.com
*Designers can be contacted in any of the above ways. Please attach the photos (if any) for making reference and quotes.
*Designers will lead the guest to understand the product details according to their preferences.
- 免費調整
除了個別商品及急單外(如有個別商品查詢,請與我們聯絡),訂單均會在製作中途先拍照,經顧客確認才定型。請客戶根據照片提出調整要求,免費調整意思是在基礎上進行小改但不包括顏色改動,若製作成品跟訂單要求明顯不乎,亦會作免費修改,注意即使細微調整亦需時一天起。
- 收費修改
如需更改樣貌、表情、髮型、服裝、任何涉及顏色的改動,或大型更改設計,就必然需要額外手工費。因為手工作品並不像日常染頭髮或是換衣服一樣簡單,而手工有限的顏色也不像大自然一樣擁有數不盡的色調,修改費由工藝師按修改幅度及複雜程度個別報價。 - 色差
客戶提供的照片有濾鏡效果(filter)、太暗或太深色、每個人的手機及顯示器、工藝師調色、等等因素都會做成色差成因,均屬正常現象。我們會找最接近參考照片的顏色,但多少會存在偏差,希望顧客諒解。
【Pre-production】
After customers accepted the quotation and transferred the payment, our designer will conduct a one-on-one detailed confirmation with the customer, and then hand the order request over to craftsman for production. Therefore, the order has been confirmed by the customer when it is made, and any new reference photos will not be accepted for free after the order has been arranged. In order to respect the time of all parties and the effort of Crew Figures, customers will have to take the initiative and let us know if there are any special requests such as color or details.
【Processing】
- Free adjustment
Except for specific products and urgent orders (kindly contact us for inquiries of specific products), craftsmen will take photos of the craft step-by-step and proceed to final step after confirmed by the customer. Free adjustment means making minor changes on the basis but not including color changes. If the finished product is obviously not in line with the order requirements, free modification will also be made. It takes at least one day even for minor changes, good thing takes time, please allow some time with patience. - Paid modification
Changing the appearance and expression, hairstyle or clothing, and any changes involving color, or significantly change of the design will charge for additional crafting fee. Changes in handmade clay figures does not like human, it is not simply hair dyeing nor clothes changing, and there is color limitation that cannot compare to nature tones, crafting fee will be quoted individually by the craftsman according to the complexation of the modification. - Chromatic aberration
Reasons such as of filters, dark or old photos, different monitors could be causes of color difference and it is normal to be seen in handcrafts. We will use color that closest to the reference photo and please do understand that deviations may cause.
【Post-production】
The hardened craft cannot be adjusted in any way, except that flat printing can be added in this step. Especially for customers who added urgent orders, please consider carefully whether it is more important to send your love in time or the details. If the modification request is indeed more important, the production time must be recalculated, and crafting fee will also be incurred.
【髮型照片】
我們沒有既定髮型模板,顧客需要提供照片以塑造個人化人像公仔的髮型。
【Hairstyle photo】
We do not have a fixed template for hairstyles, customers will need to provide hair photos for shaping bespoke figurines.
【Outfit photo】
Crew Figures is based on a made-to-order with photos concept. At the very beginning, we made figures of cabin crews and government uniform department staffs, and there is no need to provide a full body photo since their uniform can be easily googled. However, for casual clothing, special government department, medical staff, sport groups or different ranking of the above organizations, please provide full body photo.
Please take the initiative to explain the details on the outfit, thank you for the cooperation. For the required format or specification of the photo, please refer to the notice.
Crew Figures values commitment with our customers, so please allow us at least six days for post-processing before the delivery date. After the craftsman hardened the craft, time is essential for a series of post-production steps include crating, processing, packing, and shipping. Please do not doubt the efforts that we make behind a little present. Customers will be informed once the products are ready.
There will be a maintenance tip attached with the craft. The craft quality is stable, and the parts are not easy to fall-off. The finished craft can be kept permanently and will not crack or be moldy, please treat it with love and care. Please be reminded that keychain dolls require extra attention as hanging on handbags for long-term will make the parts fall off more easily. We recommend you use them as decorations for long-term preservation.